How do I pledge on Kickstarter?
It’s simple :) Click the green “Back this project” button on our main campaign page. You’ll then be directed to our rewards and you’ll just need to select which one you’d like! If you don’t want a specific reward, select the “Pledge without a reward” option and enter your desired pledge amount you’d like to contribute.
If you’re having troubles - please let reach out to: [email protected] and we’d be more than happy to help!
Last updated: February 10, 2021 12:48
What payment methods can I use?
You can use any debit or credit card associated with Visa, Mastercard or American Express, as well as Discover and JCB cards. Kickstarter does not accept payments with PayPal.
Last updated: March 16, 2021 13:28
What does it mean to back (or pledge to) a project?
When you back a project, you’re pre-ordering a product that has never been introduced to the world before. You’re joining the backer community, following the the production process, taking part in important surveys, and giving the creator valuable feedback when the product lands in your hands.
Last updated: March 16, 2021 13:28
How do I go about adding additional Thinking Eggs to my pledge?
All of our supporters will receive a simple post-campaign survey where they’ll need to provide their shipping and order details. In that same survey, our supporters will be able to add-on any additional Thinking Egg/s to their order.
Last updated: March 16, 2021 13:28
Are all the Thinking Eggs the same size?
Yes! Each and every Thinking Egg has exactly the same dimensional proportions. The only difference lies in the characteristics of the element: texture, weight, and visual composition. It’s also important to note that no two Thinking Eggs are alike - each one is unique, which makes it all the more special.
Last updated: March 16, 2021 13:28
I'd only like two Thinking Eggs - How do I set that up?
Great question! All of our supporters will receive a simple post-campaign survey where they’ll able to add-on any additional Thinking Egg/s to their order.
Last updated: March 16, 2021 13:28
Shipping: Do you ship internationally? What carrier will you use? Duties & Fees?
We got you covered :)
DOMESTIC: If you’re in the US, we’ll be shipping your package using ground service (USPS or FedEx depending on destination and shipment size). These packages will have tracking information that will work within the US.
INTERNATIONAL: Non-US orders will ship with tracking and once your order lands in the country/city it’s destined to, it’ll integrate with the local postal service for delivery. Additionally: 1.Your order will not require taxes or duties. 2.Not get held up in customs.
Last updated: March 16, 2021 13:28
What is BackerKit?
BackerKit is a service that crowdfunded project creators use to keep track of hundreds to tens of thousands of backers—from shipping details, pledge levels, preferences and quantities, whether they have paid or had their card declined, special notes, and everything in between!
The BackerKit software and support team is independent from the campaign’s project team—BackerKit does not handle the actual reward shipping. For more information about the preparation or delivery status of your rewards, please check the project's updates page.
How does BackerKit work?
After the campaign ends, the project creator will send you an email with a unique link to your survey. You can check out a walkthrough of the process here.
I never received my invitation. How do I complete the survey?
The most common reasons for not receiving a survey email is that you may be checking an email inbox different from the email address you used to sign up with Kickstarter, Indiegogo or Tilt Pro account, or it may be caught in your spam filter.
Confirm that the email address you are searching matches the email address tied to your Kickstarter, Indiegogo, or Tilt Pro account. If that doesn’t work, then try checking your spam, junk or promotions folders. You can also search for "backerkit” in your inbox.
To resend the survey to yourself, visit the project page and input the email address associated with your Kickstarter, Indiegogo or Tilt Pro account.
How do I update my shipping address?
BackerKit allows you to update your shipping address until the shipping addresses are locked by the project creator. To update your address, go back to your BackerKit survey by inputting your email here.
When will my order be shipped, charged or locked?
That is handled directly by the project creator. BackerKit functions independently of the project itself, so we do not have control of their physical shipping timeline. If you want to check on the project’s status, we recommend reading over the project's updates page.
I completed the survey, but haven't received my rewards yet. When will they arrive?
As BackerKit does not actually handle any rewards or shipping, the best way to stay updated on the shipping timeline would be to check out the project's updates page.